Complaints Process
We handle complaints in a structured and transparent manner.
Step 1: Submit details
Send your complaint via contact form or email, including date, context, and your preferred resolution format.
Step 2: Initial response
We aim to confirm receipt within 3 business days and provide next-step information.
Step 3: Review and reply
Most complaints are reviewed within 14 business days depending on complexity and document availability.
If unresolved
You may seek support from Swedish consumer guidance channels and, where applicable, submit a case to ARN.
Contact
Prexalonclixarem
S:t Goransgatan 65, 112 38 Stockholm, Sweden
+46702773735
supportuse@prexalonclixarem.world